We offer free standard shipping on orders over USD $50 worldwide. Orders below USD $50 may incur shipping charges, which will be shown at checkout.

Please note that import duties, customs fees, or local taxes may apply depending on your destination. These charges, if applicable, are the customer’s responsibility.

Estimated Delivery Times

North America (USA and Canada): 5–10 business days
Europe (UK and EU countries): 7–14 business days
Asia, Australia, and New Zealand: 5–12 business days
Rest of the World: 8–18 business days

Orders are usually processed within 1–3 business days after payment confirmation, Monday through Friday, excluding public holidays. Delivery estimates begin when your order is shipped.

Actual delivery times may vary depending on customs clearance, local conditions, weather, and courier delays. Delivery dates are estimates and are not guaranteed.

Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take some time to appear and may not be available in real time.

Customs and Import Duties

Some destinations may charge customs duties, import taxes, or other local fees. These charges are determined by your local customs authority and are the customer’s responsibility. I YAN cannot control or predict these charges.

Need Help?

If your package is delayed or you have questions about your order, please contact us at info@iyanonline.com. We usually respond within 1–2 business days.

Thank you for choosing I YAN.
Love every pet. 🐾

Returns & Refunds Policy

We want you to be satisfied with your purchase from I YAN. Please read this policy carefully before placing an order.

Important Notice

We do not accept no-reason returns.

Returns are only accepted if the item is defective, damaged upon arrival, or if we sent the wrong product. Change of mind, “I don’t like it”, or “I ordered the wrong item by mistake” are not valid reasons for return.

Return Window

Eligible return requests must be submitted within 14 days of the delivery date. Requests made after 14 days will be automatically rejected.

Eligible Returns

We only accept returns in the following cases:

• The item arrived damaged or defective
• We sent the wrong item

In these cases, the item must still be:

• Unused and in original condition
• In the original packaging with all accessories and tags

Non-returnable Situations

The following will not be accepted:

• Change of mind / no-reason returns
• Used, opened, or items showing any signs of use
• Items with pet hair, odors, scratches, or stains
• Personalized or custom-made products
• Clearance / Final Sale items
• Returns requested more than 14 days after delivery

How to Request a Return

1. Email us at info@iyanonline.com within 14 days of delivery.
   Please include your order number, clear photos of the issue, and a detailed description.
2. We will review your request and reply within 1–2 business days.
3. If approved, we will provide return instructions and the shipping address.
4. You must ship the item back within 7 days of receiving our approval.

Return Shipping Costs

All return shipping costs are the sole responsibility of the customer, except when the item is defective or we sent the wrong product (in these cases we will cover the return shipping).

We recommend using a trackable shipping method. I YAN is not responsible for packages lost during return transit.

Refunds

Once we receive and inspect the returned item, eligible refunds will be processed within 5–10 business days.

Refunds are issued only to the original payment method.

Original shipping fees are non-refundable.

Questions?

Contact us at info@iyanonline.com. We typically respond within 1–2 business days.

Thank you for shopping with I YAN.

Love every pet.

Shipping

Do you offer free shipping worldwide?

Yes. We provide FREE worldwide shipping on all orders. No minimum purchase required.

How long does shipping take?

• North America: 5–10 business days
• Europe: 7–14 business days
• Asia, Australia & New Zealand: 5–12 business days
• Rest of the world: 8–18 business days

Delivery times start from the day your order is shipped (usually within 1–3 business days after payment).

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number by email so you can follow your package in real time.

Do I need to pay customs or import duties?

Most packages arrive without extra charges. However, some countries may apply customs duties or import taxes. These fees (if any) are the responsibility of the customer and are determined by your local customs office.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, as well as secure payment options available at checkout (including Shop Pay, Apple Pay, and Google Pay where available).

Can I change or cancel my order?

Please contact us at info@iyanonline.com as soon as possible. We can only modify or cancel orders that have not yet been processed or shipped.

Do you ship to my country?

We ship worldwide. If you are unsure whether we deliver to your location, feel free to email us before placing an order.

Returns & Refunds

What is your return policy?

We do not accept no-reason returns.

Returns are only accepted if the item is defective, damaged upon arrival, or if we sent the wrong product.

Eligible return requests must be submitted within 14 days of delivery.

Who pays for return shipping?

Customers are responsible for all return shipping costs, except in cases of defective or incorrect items (we will cover the return shipping in those situations).

How do I start a return?

Email us at info@iyanonline.com with your order number and clear photos of the issue. We will review your request and reply within 1–2 business days.

When will I receive my refund?

Once we receive and inspect the returned item, eligible refunds are processed within 5–10 business days to the original payment method.

Products

Are your products suitable for both cats and dogs?

Many of our products are designed for both cats and dogs. Please check the product description for specific suitability and size recommendations.

Do the products come with instructions?

Yes. Most products include English instructions. If you need additional guidance, feel free to contact us.

What if my product arrives damaged?

Please contact us within 7 days of delivery and provide clear photos. We will arrange a replacement or refund at no extra cost to you.

Contact

How can I contact customer support?

Email us at info@iyanonline.com.

We typically respond within 1–2 business days (Monday–Friday).

Do you have a phone number or live chat?

Currently we provide support via email. We aim to reply as quickly as possible.